Customer Service Representative (FTC)


Location: – Middleton, Greater Manchester (Hybrid – Home and Office working)
Salary: £20,000 per annum


The Company

With a global network spanning the UK, mainland Europe and the USA, DOMU Brands is a growing eCommerce company. Our mission is to provide the highest quality products at competitive prices and an outstanding service to every customer.

Due to our continuous success, DOMU Brands is now a part employee-owned company. We believe our people are our future and we want their voice to be heard. We’re passionate about ensuring everyone feels included in our mission, direction and success.

We are now looking for a Customer Service Representative to join us on a full-time basis for a 12 month, fixed-term contract.


The Role
As a Customer Service Representative, you’ll be responsible for delivering an exceptional experience to our customers.

Specifically, you’ll engage with external suppliers and provide updates to customers, handle complaints and seek resolutions, monitor online customer feedback and produce reports pertaining to the customer experience.

Additionally, you’ll help to manage a range of online platforms including Amazon, eBay, Wayfair, our website and the company internal ERP system.

Other companies may call this role Customer Service Executive, Customer Care Rep, Customer Care Executive, Contact Centre Agent, or Customer Service Advisor.


About You
To be considered as a Customer Service Representative, you will need:

– Experience in a customer service environment
– Experience of dealing with challenge customers and handling complaints
– Knowledge and understanding of MS Office applications
– Excellent written and verbal communication skills

Experience in an eCommerce environment would be beneficial to your application.


The Benefits
– Salary of £20,000 per annum
– Employee shared financial rewards
– Tax free company bonuses
– Regular department and company social events
– Access to over 17,000 LinkedIn learning videos to continue your development
– Employee recognition awards and celebration schemes
– Enhanced annual leave entitlement
– Company sick pay
– Access to our Employee Assistance Programme to support you
– Staff discount on our fantastic products

This is the ideal opportunity for a customer service professional to advance their career with our innovative company.

You will have the chance to contribute to our ongoing success while developing your skills and knowledge as part of a friendly and inclusive team. What’s more, we offer an excellent range of benefits and flexible working options to enhance your work/life balance and ensure you can reach your full potential.

So, if you want to take the next step in your career with our leading company, apply today!

The closing date for this role is the 3rd October 2022.


Webrecruit and Domu Brands Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to take your next career step as a Customer Service Representative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.


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